QMS でプロセス アプローチを適用すると何が可能になりますか?

Which of the following is correct with regard to the internal audit?

Scenario 3:
Fin-Pro is a financial institution in Austria offering commercial banking, wealth management, and investment services. The company faced a significant loss of customers due to failing to improve service quality as they expanded.
To regain customer confidence, top management implemented a QMS based on ISO 9001. After a year, they contacted ACB, a local certification body, to pursue ISO 9001 certification.
The audit team was led by Emilia, an experienced lead auditor, and included three auditors. After an agreement was reached, ACB sent the audit objectives to the audit team.
The audit team began by gathering information about Fin-Pro's understanding of ISO 9001 requirements.
While reviewing documented information, they noticed missing records of training and awareness sessions. They conducted employee interviews to verify attendance.
The team also reviewed the organizational chart and job descriptions to confirm employee competence.
They observed the company's working environment (social, psychological, and physical conditions).
The audit team analyzed the evidence and prepared an audit report with findings and conclusions.
What type of evidence has been collected by the ACB's audit team, as presented in scenario 3?

あなたは、ISO 9001認証を10年間取得している組織を監査しています。この組織は民間所有の複数拠点を持つ自動車タイヤ取り付け会社です。あなたはそのうちの1拠点を監査します。自動車タイヤ取り付けサービスを監査し、サイトマネージャー（SM）に面接を行います。
あなた：「車のタイヤ取り付けサービスについて説明していただけますか？」
SM: 「もちろんです。お客様は通常、電話でご要望をお伝えいただきます。私たちは、お客様が何を望んでいるのかをお伺いします。」
タイヤがあるか確認します
必要なタイヤが在庫にあるか確認します。在庫がない場合は、サプライヤーに連絡して供給可能日を確認します。その後、費用を算出します。次に、繁忙期のスケジュールの中で新しいタイヤを取り付けるための空き時間を確認します。その後、お客様に費用の詳細と取り付け可能日をお知らせします。お客様が予約手続きに同意された場合、作業スケジュールを更新します。これは、オフィスにご来店いただいたお客様やオンラインでのお問い合わせにも同様のプロセスが適用されます。」 あなた：「取り付けたタイヤのメーカーから欠陥が報告された場合、どのような情報を保持していますか？」 SM：「お客様の氏名、住所、連絡先電話番号を記録しています。取り付けたタイヤの種類とタイヤメーカーのバッチ情報も記録しています。また、タイヤを取り付けた車両の登録番号も記録しています。すべての記録は作業スケジュールに記載されています。」 現場管理者の指示を検証するためのさらなる監査証拠を収集するために、次の選択肢のうちどれを採用しますか？

Scenario 2:
Bell is a Canadian food manufacturing company that operates globally. Their main products include nuts, dried fruits, and confections. Bell has always prioritized product quality and has maintained a good reputation for many years. However, the company's production error rate increased significantly, leading to more customer complaints.
To increase efficiency and customer satisfaction, Bell implemented a Quality Management System (QMS) based on ISO 9001. The top management established a QMS implementation team comprising five middle managers from various departments, including Leslie, the quality manager.
Leslie was responsible for assigning responsibilities and authorities for QMS-related roles. He also suggested including a top management representative in the QMS team, but top management declined due to other priorities.
The team defined the QMS scope as:
"The scope of the QMS includes all activities related to food processing." Leslie established a quality policy and presented it to the team for review before top management approval
. Top management also proposed a new strategy for handling customer complaints, requiring biweekly customer surveys to monitor customer perceptions.
In scenario 2, the team determined the QMS scope by taking into account only the requirements of top management. Is this compliant with ISO 9001?