CPXP 試験問題を無料オンラインアクセス

In a patient- and family-centered care environment, what is the PRIMARY role of the family/caregiver?

• A.To ensure that the patient is safe
• B.To make decisions for the patient
• C.To provide care for the patient
• D.To advocate for the patient

How can patient experience survey results BEST be used to influence organizational efforts?

• A.Align behaviors to survey results throughout the organization to drive desired outcomes.
• B.Recognize and reward outstanding behaviors that drive desired results.
• C.Analyze organizational and unit-level performance to monitor and follow up on performance.
• D.Establish clear goals, align behaviors, and consistently review performance.

Which option is BEST used to understand an individual's patient experience within a healthcare organization?

• A.Patient shadowing
• B.Patient and family advisory council
• C.Patient complaint
• D.Patient focus group

Which of the following actions BEST contributes to establishing a systematic approach to both operational performance and behavioral improvement for healthcare organizations?

• A.Ensuring a broad range of voices across the organization are involved
• B.Integrating a patient/family representative into the improvement team
• C.Monitoring social media for feedback and improvement opportunities
• D.Engaging the community in providing improvement feedback

Which comment by a surgeon represents the BEST way to convey effective emotional support to a patient?

• A." I ' ve done this before. We rarely have complications and you ' ll be fine. "
• B." Don ' t worry; I could do this procedure in my sleep. "
• C." I ' ve performed this procedure hundreds of times. I ' ll take great care of you. "
• D." We are going to do our best. Don ' t worry about a thing. "