STI-884 試験問題を無料オンラインアクセス

Which best describes the contact center solutions that HiPath 3000 offers for managing customer calls? (Choose two)

• A.Functionality ranging from simple call distribution groups to multi-media.
• B.In and out-bound call routing systems.
• C.Authentication and media and signaling encryption.
• D.Complex, multi-site contact center functionality networked together into a single system.

What is a firewall? (Choose two)

• A.A filter that limits access into the business from the Internet.
• B.A filter that blocks certain types of traffic, ports, and specific Web sites.
• C.Software that looks for specific patterns in data.
• D.Software that checks for malicious programs.

What is a DECT?

• A.A simple telephone handset that typically does not include a display and any enhanced functions.
• B.A connection onto the customer's LAN to provide the interface for LAN connected telephones.
• C.A simple two wire connection to standard telephones.
• D.A standard for digital cordless telephones that provides telephone connection up to 100m from a base station.

Which options describe how HiPath OpenOffice ME increases employee productivity? (Choose two)

• A.Intuitive wizards, pre-loaded software and applications only need activation.
• B.The Call Me! feature allows making calls using cheaper call tariffs.
• C.On-site mobility gives freedom to employees who cannot be tied to their desks and avoids missed calls.
• D.Presence status enables easier collaboration and faster customer service.

Which feature of HiPath OpenOffice Entry Edition enables users to check voicemails, divert calls, and log incoming and outgoing calls at the click of a mouse button?

• A.Desktop Application Set
• B.Voicemail
• C.Fixed Mobile Convenience
• D.CTI