CIS-ITSM 試験問題を無料オンラインアクセス

A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?

• A.The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause
• B.Users with sn_problem_write can create known error articles, but not articles for other knowledge bases
• C.Only users with sn_known_error_write can create Known Error articles
• D.The Known Error knowledge articles use a template, which includes the Workaround and the Cause

Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

• A.sn_service_owner
• B.sn_business_user
• C.sn_problem_read
• D.sn_problem_business_user
• E.sn_problem_write

What defines the required approvals and the associated conditions for a change model?

• A.A change approval lifecycle flow
• B.A change model ' s state transitions
• C.A change model approval definition
• D.A change approval policy

Which platform role can create service portfolios and taxonomy nodes?

• A.portfolio_editor
• B.portfolio_manager
• C.portfolio_viewer
• D.portfolio_admin

In request fulfillment, approvals may be required before completing a request. A customer is concerned about requests becoming delayed if the approver is absent for an extended period. What can be suggested to alleviate this concern? (Choose 2 options)

• A.The approver can forward approval notifications to their manager.
• B.The approver can leverage the delegation functionality.
• C.The approval can be defined as a group approval.
• D.The approver can auto-reply with " approved " in the subject line.