CIS-ITSM 試験問題を無料オンラインアクセス

Which level are service commitments associated in the service portfolio taxonomy?

• A.Service
• B.Offering
• C.Portfolio
• D.Node

Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.
Which roles would enable you to make these required changes?
Choose 2 answers

• A.catalog_admin
• B.catalog_editor
• C.catalog_manager
• D.user_criteria_admin

What are key relationships between Change and Problem records?
Choose 2 answers

• A.A Problem must be associated with a Change, before it can be closed
• B.Problem can be solved by a Change
• C.Changes which cause incidents should have an associated Problem
• D.A Change can cause a Problem

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

• A.VIP Flag reference decorator
• B.VIP Flag action script
• C.VIP Flag field style
• D.VIP flag dictionary entry

On the 'Create New" change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?

• A.Default
• B.Break/fix
• C.Unauthorized
• D.Out-of-the-box