CIS-FSM 試験問題を無料オンラインアクセス

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

• A.Matching Mandatory Parts for Dynamic Scheduling
• B.Matching Skill Level Gap for Dynamic Scheduling
• C.Matching Skills for Dynamic Scheduling
• D.Matching Agents With Most Parts For Dynamic Scheduling

Map page markers, map filters, and map data are key components of what?

• A.Geolocation
• B.Territory Management
• C.Dispatcher Workspace
• D.Advanced Map Pages

What can customer service agents use to create and view associated work order tasks for customer cases?

• A.Agent workbench
• B.Service portal
• C.Dispatcher workspace
• D.Agent workspace

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

• A.The task is returned to the pending dispatch state
• B.Constraints are overridden and the task is assigned
• C.The task is set to the unassigned state
• D.Constraints are presented to dispatcher for override confirmation

Reactive, Planned, and Predictive are examples of what?

• A.Work order templates
• B.Field service products
• C.ServiceNow maturity levels
• D.Field service models