CIS-FSM 試験問題を無料オンラインアクセス

Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?

• A.Use agent or task scheduling
• B.Assign tasks based on assignment group coverage areas
• C.Use the dispatch queue for manual assignment of tasks
• D.Auto-select agents for tasks based on skill

Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

• A.Agent Location History Map
• B.Territory Management
• C.My Dispatch Queue
• D.Dispatch Map

As it pertains to dynamic scheduling, what is this an example of government customers are higher rank and private sector customers are lower?

• A.Task filler
• B.Matching criteria
• C.Task ordering rule
• D.Un-assignment constraint

What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?

• A.Manual calculations
• B.It cannot be estimated
• C.Pre-defined routes
• D.Straight line estimates

As it pertains to time recording, what allows field agents to record beyond the standard 40 hours of time per week?

• A.Create a new time sheet policy for the specified field agents
• B.Activate the FSM with Time Recording plugin
• C.Configure time sheet notifications for manager override
• D.Configure the time sheet portal widget