CIS-CSM 試験問題を無料オンラインアクセス

Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :

• A.sn_shn.popup_width
• B.sn_shn.note_preferences
• C.sn_shn.max_num_alerts

Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?

• A.Record Information
• B.Dynamic Related Records
• C.Contextual Search
• D.Agent Assist

What does viewing a customer's install base enable customer service agents to do? (Choose two.)

• A.Close an upsell of related products and services not yet purchased by a customer
• B.See the detailed configurations of the products and services deployed for a customer to determine me action needed
• C.Trace information provided m a case to the right product or service to which it relates
• D.Monitor alerts for operational services and configuration items that affect service health

What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?

• A.Document a Known error
• B.Complete RCA
• C.Complete Investigation
• D.Publish Workaround
• E.Document Five Whys

Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?

• A.Case Digest
• B.Case Performance
• C.Case Analytics
• D.Case Spotlight