CIS-CSM 試験問題を無料オンラインアクセス

When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?

• A.Allows access to knowledge articles that are related to entitlements owned by a customer
• B.Allows access to knowledge articles that are related to products owned by a customer
• C.Allows access to knowledge articles based on customer's security access
• D.Allows access to multi-product line knowledge articles

What is knowledge article versioning?

• A.A content tracker for knowledge articles
• B.A knowledge article numbering guide
• C.The ability to manage and track article updates Most Voted
• D.A knowledge article publishing guide

Now Create provides a prescriptive methodology, leading practices, and accelerators to help with ServiceNow implementations and upgrades How many sequential project phases and exit gates are there in the Now Create Methodology?

• A.Three
• B.Five
• C.Six
• D.Four

Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?
Options are :

• A.I don't know
• B.Yes
• C.No
• D.Maybe

What is required to synchronize fields from a parent to a child case(s)?

• A.No action required, this is a standard Customer Service Management feature
• B.Major Issue Management needs to be installed and certain properties enabled
• C.The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
• D.The role of sn_customerservice.customer_case_manager must be assigned