Salesforce-Communications-Cloud 試験問題を無料オンラインアクセス

Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

• A.An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
• B.No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
• C.An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
• D.No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product

Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

• A.Offering
• B.Discount
• C.Promotions
• D.Time Plan

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

• A.Create a churn trend app from a template in CRM analytics to identify customer likely to churn
• B.Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
• C.Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
• D.Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

• A.Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
• B.Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
• C.Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
• D.Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number

Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

• A.Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
• B.Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
• C.Only Migrate the assets needed when customers are trying to place MACD orders.
• D.Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.