Plat-UX-102 試験問題を無料オンラインアクセス

Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?

• A.Decreased length of support calls
• B.Increased goal completion rate
• C.Increased human takeover rate

A strategy designer proposes a multi-step strategy to reach the ultimate goal of making Cloud Kicks a net-zero company. The first step includes analyzing emissions and integrating data-driven insights into operational planning to reduce the carbon footprint of logistics. Each subsequent step builds on prior work and increases measurable progress until the goal is reached.
Which tool should the designer use to connect short-term efforts with long-term impact goals?

• A.Project plan
• B.Impact ladder
• C.Service blueprint

A startup company that develops machine learning tools that track the performance of carbon dioxide and wants enforce perception validity of its dat a. The company starts by developing a need statement and a challenge statement.
What is the communality between the two statements?

• A.Both are tactics intended to solve problem
• B.Both explain the scope of possible solution.
• C.Both are solution free statements

Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact.
Which method is typically used to Quantify design debt?

• A.NPS or CSAT
• B.Heuristic analysis
• C.User interviews

Cloud Kicks (CK) designs innovative footwear for site athletes. Manufacturing the footwear is possible but expensive.
What should CK focus testing efforts on to determine whether to produce at scale?

• A.Novelty, privacy, and potential to go viral
• B.Competitive advantage, impact, and own ability
• C.Desirability, viability, and feasibility