Plat-Admn-201 試験問題を無料オンラインアクセス

Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. Which feature should a Platform Administrator configure to meet this requirement?

• A.Case Dashboard Refreshes
• B.Case Escalation Rules
• C.Case Assignment Rules
• D.Case Scheduled Reports

What are two capabilities of Salesforce Knowledge? Choose 2 answers.

• A.Users can rate the helpfulness of articles
• B.Any user can write and publish articles.
• C.Knowledge articles integrate with Service Console.
• D.Knowledge articles are always publicly available for customers.

Ursa Major Solar wants to see collaboration and updates across various Chatter groups, records, and announcements from the CEO in a single place. What should a Platform Administrator configure to achieve this?

• A.Chatter Group
• B.Chatter Daily Digest
• C.Chatter Stream
• D.Chatter Feed

A Platform Administrator at Ursa Major Solar wants to add prepopulated subjects for Tasks and Events. Tasks should have the subjects "Schedule Site Visit" and "Send Contract", while Events should have the subjects "Site Visit" and "Ride Along". What should the administrator configure to achieve this requirement?

• A.Include Schedule Site Visit, Send Contract, Site Visit, and Ride Along picklist values for the Activity subject field.
• B.Add the new values to the predefined field values for the global actions New Event and New Task.
• C.Add Schedule Site Visit and Send Contract picklist values for the Task subject field. Add Site Visit and Ride Along picklist values for the Event subject field.
• D.Create a new custom Subject picklist field on Activity and add the field values.

Cloud Kicks needs to be able to show different picklist values for sales and marketing users.
Which two options meet this requirement?

• A.One record type, two profiles, one picklist
• B.Two permission sets, one record type, one picklist
• C.One page layout, two record types, one picklist
• D.Two page layouts, one record type, two picklists