Field-Service-Lightning-Consultant 試験問題を無料オンラインアクセス

universal container provides maintenance and emergency services to its
customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete Which features should a consultant use to reduce and increase technician productivity?

• A.Fix overlaps
• B.Reschedule appointment
• C.Fall in schedule
• D.Resource schedule optimization

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

• A.Each Asset will have a Service Appointment that will represent the work needed for each machine.
• B.Each Account will have a Service Appointment that will represent the work to be done at the customer site.
• C.Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
• D.Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers

• A.Configure resource preferences on the account or work order.
• B.Configure and add excluded and required required resource business objectives to scheduling policies.
• C.Configure customer preferences on the service resource record.
• D.Configure and add excluded and required resource work rules to scheduling policies.

A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers

• A.Group Nearby
• B.Reshuffle
• C.Resource Schedule Optimization
• D.In-day Optimization

Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?

• A.The appointment status is going from Scheduled to Completed.
• B.The default drip feed setting is overriding the drip feed rate on a service territory.
• C.The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
• D.Other scheduled jobs are dispatching appointments and exceeding the drip feed value.