Field-Service-Lightning-Consultant 試験問題を無料オンラインアクセス

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

• A.Custom Work Order Escalation Rules
• B.Custom Approval Process on Work Orders
• C.Custom Work Order Status with Category
• D.Custom Validation Rule on Work Orders

Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

• A.Gantt Map
• B.Color Palettes
• C.Appointment List
• D.Gantt

universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement?

• A.Entitlement templates
• B.Work types
• C.Work order record types
• D.Entitlements

Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

• A.Use Multiple Operating Hours with Slots for each hour.
• B.Use Customer Operating Hours.
• C.Use Exact Appointments on the Work Types.
• D.Use Territory-specific Operating Hours.

Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

• A.Create a Resource and give them 24-hour availability for the next three weeks.
• B.Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
• C.Create a Capacity-based Resource and give them Capacity for the next three weeks.
• D.Create a Capacity-based Resource and delete that Resource after three weeks.