Field-Service-Consultant 試験問題を無料オンラインアクセス

The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment iscancelled, which users will have visibility to the record?

• A.Assigned Resources, Qwner of Service Appointment and members of User Territory
• B.Assigned Resources, Owner of Service Appointment and members of Service Territory
• C.Owner of Service Appointment and members of Service Territory
• D.Owner of Service Appointment and members of User Territory

universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

• A.Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit
• B.Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit
• C.Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit
• D.Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit

Org-Wide Default sharing is set to Private in a Salesforce org.
If the FieldService Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

• A.Service Resources
• B.Accounts
• C.Resource Absences
• D.Work Orders
• E.Work Types

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

• A.Remove the Technician as a Preferred Resource.
• B.Create an ExcludedResource for the Account.
• C.Create a new Work Order Validation Rule.
• D.Assign the Technician to a new Service Territory.

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

• A.Create a quick action on the work order to search the Knowledge base.
• B.Update the Service Appointment page layout to include the Articles related list.
• C.Attach the relevant articlesto the work order or work order line items.
• D.Add the Knowledge Lightning component to the Field Service mobile app.