Field-Service-Consultant 試験問題を無料オンラインアクセス

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

• A.Assign the Technician to a new Service Territory.
• B.Create a new Work Order Validation Rule.
• C.Remove the Technician as a Preferred Resource.
• D.Create an ExcludedResource for the Account.

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

• A.Use the standard Service Report
• B.Create a custom report.
• C.Create a Process Builder to generate a report.
• D.Use the standard Work Order email template.

Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should theConsultant take to meet these
requirements?

• A.Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
• B.Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
• C.Create Permission Sets and assign the Salesforce Field Service Admin PermissionSet to Service Resources.
• D.Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

Which two objects are required when configuring an optimization job? Choose 2? answers

• A.Polygons
• B.Work Type
• C.Scheduling Policy
• D.Service Territory

Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

• A.Two Service Territories that split the Service Resources evenly
• B.Three Service Territories withfewer than 50 resources
• C.One Service Territory with four Polygons
• D.Five Service Territories with fewer than 500 Service Appointments per day