Experience-Cloud-Consultant 試験問題を無料オンラインアクセス

DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers

• A.Insurance agent permission set license
• B.Financial Services Lightning template
• C.Insurance Agent Portal Lightning template
• D.Financial Services Community permission setlicense

Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

• A.Chat Agent Guided Setup Flow and Service Console
• B.Service Console andService Channel
• C.Experience Builder and Chatter
• D.Service Channel and Chatter

Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

• A.Average Handle Time compared to Bot Session Time
• B.Case Type by Issue
• C.CSAT (Customer Satisfaction score)
• D.Case deflection
• E.Number of lead records created

Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages theExternal Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?

• A.Accounts used in an External Account Hierarchy cannot be merged with another account.
• B.Accounts with active Experience Cloud users cannot be merged with another account.
• C.The user trying to merge the accounts does not have the Merge Portal Roles permission.
• D.The user trying to merge the accounts does not have the System Administratorprofile.

Cloud Kicks (CK) wants potential customers to use self-registration to sign up and gain access to its new site.
CK uses Person Accounts for its customers.
How should the CK system administrator configure self-registration?

• A.Leave the Account field blank.
• B.Set the profile to the standard Person Account profile.
• C.Create a flow to convert the Contact to a Person Account.
• D.Create a trigger on User to convert the Contact to a Person Account.