Energy-and-Utilities-Cloud 試験問題を無料オンラインアクセス

An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

• A.Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
• B.Salesforce can send the updated information to the billing system in real-time or batch if it ' s required,
• C.The billing system can query Salesforce every night to retrieve changes made to contacts.
• D.Salesforce will be the system of record for contacts and it doesn ' t need to update the billing system in the future.

Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?

• A.Work Order. Work Order Line item. Service Territory. Work Type
• B.Work Order. Work Order Line Item Work Procedure. Work Plan
• C.Work Order. Work Order Line Hem, Service Appointment, Work Type
• D.Work Order. Work Type. Service Appointment. Service Territory

An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What ' s the preferred method to configure the application security to meet the requirement?

• A.A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
• B.A consultant should create new permission sets to grant appropriate access to all required objects.
• C.A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
• D.The Customer Acquisition Management application cannot support unauthenticated self serve portal users

An energy company is implementing the CPQ module of Energy and Utilities Cloud. The consultant set up the Advanced Rule on the Order with the Entity Filter type "Qualification." The filter selects the accounts with the condition CreatedDate < 365 days.
Which scenario should be executed during the testing phase?

• A.Test the account creation: Accounts younger than 365 days won't be qualified for creation.
• B.Test the order creation: Order can't be created for the account older than 365 days.
• C.Test the product eligibility: The product will not be not available for accounts older that 365 days
• D.Test the account creation: Accounts older than 365 days will not be qualified for creation.

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer ' s 360- degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

• A.Configure custom OmniScripts and FlexCards to cover the requirements.
• B.Configure a custom Salesforce Service Cloud console.
• C.Assign the relevant lightning pages to the energy company ' s service agent user profile
• D.Configure the Energy and Utilities Contact Center Console available m the process horary