Certified-Business-Analyst 試験問題を無料オンラインアクセス

The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.
Which approach should a business analyst take to begin this process?

• A.Schedule a meeting with stakeholders and create a journey map.
• B.Develop the project plan and finalize the release date.
• C.Partner with Salesforce account executives to complete discovery.

The business analyst at Universal Containers is writing users stories to support the Salesforce implementation for the sales operations division.
There is a request for visibility into sales rep' pipeline so that can see their revenue.
Which missing component is necessary to finish this user story?

• A.When
• B.Why
• C.Who

Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?

• A.US-4007 and US-4009
• B.US-4009 and US-4010
• C.US-4008 and US-4009

The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?

• A.When, where, why
• B.Who, what, why
• C.Who, when, why

The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?

• A.Compares processes against CK's closest competitors
• B.Proves processes are out of date and require a new solution
• C.Shows tangible impact from changes to processes