BA-201 試験問題を無料オンラインアクセス

Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.
Which key stakeholder should the BA speak to first?

• A.Sales Users
• B.IT leaders
• C.VP of sales

The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?

• A.Valuable
• B.Small
• C.Negotiable

A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?

• A.Review the documentation to ensure that information gathered about the process is correct.
• B.Conduct elimination with stakeholders regarding their parts of the process.
• C.Using strategy analysis, define models of how gaps in the business process can be resolved.

The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?

• A.Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
• B.Move the deployment date out so the teams have more time to work.
• C.Review the user stories to ensure they are small, testable, and valuable.

Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?

• A.Be vulnerable and own their mistake.
• B.Ask their supervisor for help immediately.
• C.Promise to work harder to avoid other mistakes.