Arch-302 試験問題を無料オンラインアクセス

An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?

• A.Shield and Event Monitoring Analytics App, Pardot
• B.Digital Engagement, Shield with Splunk, Social Engagement Studio
• C.REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio
• D.Salesforce Field Service, Shield Encryption at rest. Digital Engagement

An organization wants to implement B2C Commerce, Marketing Cloud, and Service Cloud in a phased manner with the goal of keeping the overall project manageable and achieving a quick return on investment.
Their current legacy commerce system is home grown and has frequent, costly outages- making this the highest priority for replacement. The current marketing platform collects only basic analytics from email marketing campaigns and has no awareness of the larger customer context. Currently, the call center meets most customer needs but the process is time-consuming and forces the agent to interact with multiple disconnected systems.
Which two implementation strategies should a Solution Architect recommend when rolling out an integrated customer experience across B2C Commerce, Marketing Cloud, and Service Cloud?
Choose 2 answers

• A.Implement Service Cloud immediately after B2C Commerce in order to leverage the Service Cloud Contact ID as the Marketing Cloud Contact Key when Marketing Cloud is implemented later.
• B.Implement Marketing Cloud immediately after B2C Commerce in order to leverage the Marketing Cloud Contact Key as the Service Cloud Contact ID when Service Cloud is implemented later.
• C.Implement Marketing Cloud and Service Cloud together in one phase after B2C Commerce to ensure that they share a common view of the customer from the beginning.
• D.Implement all three clouds at the same time; the primary identifiers for all three clouds must be synced to the others from the start in order to achieve a unified experience.

Northern Trail Outfitters (NTO) operates its website on B2C Commerce. NTO recently decided to update its Customer Service from a bespoke solution to Service Cloud.
NTO currently has around two million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
What should a Solution Architect recommend to export all the customer data from B2C Commerce and import into Service Cloud without additional development7

• A.Export the data using B2C Commerce APIs, and import it into Salesforce using Data Import Wizard.
• B.Export the data using Business Manager, and import it into Salesforce using Data Loader.
• C.Export the data using B2C Commerce APIs, and import it into Salesforce using Data Loader.
• D.Export the data using Business Manager, and import it into Salesforce using the Data Import Wizard.

A company uses B2C Commerce, Experience Cloud, and Marketing Cloud. Now the company wants to enable Social Login with Facebook, Google, and Twitter to increase their conversion rates. Currently, Customer Identity is in use and two types of accounts are available: Individual accounts and household accounts.
Which consideration should a Solution Architect keep in mind when configuring seamless cross-cloud identity?

• A.The Commerce Cloud to Service Cloud connector supports both person account and contact accounts out-of-the-box.
• B.Full access (full) scope will request access to all accessible data that the third-party provides.
• C.To create the external authenticated profile in Commerce Cloud, Service Cloud will need to invoke a remote OAuth2 authentication request to Commerce Cloud.
• D.Commerce Cloud will be the system of record for customer shopping data, including individual profile and authentication credentials.

Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data.
Which two considerations will lead to an optimal design around systems of record?
Choose 2 answers

• A.Lifetime engagement tracking and history, other data for personalization or segmentation should be mastered in Marketing Cloud
• B.Store primary attributes (name, address, birthday, phone, and email) about the customer in Service Cloud
• C.User consent information. Customer Journey flow. Counsel and compliance preferences should be mastered in B2C Commerce
• D.Heroku should be used to master ecommerce transactions, including order records, customer product affinity, and promotion eligibility