Arch-302 試験問題を無料オンラインアクセス

A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers

• A.Customer 360 Data Manager
• B.Duplicate Matching Rules
• C.Third-party application or AppExchange tool
• D.Lightning Data Services

A company wants to give its service agents a current view in Marketing Cloud of which journeys customers are in at any given time, so that agents can provide a more persona! and relevant experience if a customer contacts them.
What approach should a Solution Architect recommend to fulfill this requirement?

• A.Develop a custom Lightning web component in Salesforce to query Marketing Cloud in real time to get Contact Journey membership.
• B.Schedule a batch job in Salesforce to query Marketing Cloud for the contact membership status of all contacts in Journeys on a regular basis (for example, once per hour) and write this to the Contact record.
• C.Add the Journey Membership Lightning component from the Marketing Cloud Connect Managed Package to the Contact Page Layout.
• D.Create a multi-select picklist on the contact record, and use the out-of-the-box Contact Update activities in Journey Builder to add or remove the name of the journey as they enter and exit.

Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO?
Choose 2 answers

• A.Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
• B.Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
• C.The Service Agent cannot order on behalf of the customer if the customer is offline.
• D.The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.

A luxury retailer Is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for their privacy when it comes to their customers' purchases within their stores and would like that to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to their customers' privacy?
Choose 2 answers

• A.Enable terms and conditions functionality within Marketing Cloud to have customers opt-In.
• B.Create cookies initially, then delete once the customer asks to deny.
• C.Determine the stopper's tracking preference using the B2C Commerce Shop API.
• D.Use profile and preference center functionality for Marketing Cloud Email Studio to capture consent and opt-in confirmation.

An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the 'Order on Behalf of feature in the Service Cloud console.
The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service Cloud in an efficient manner?

• A.Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.
• B.Use the Salesforce REST API to import the 3 million records into Service Cloud.
• C.Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.
• D.Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.