ARC-801 試験問題を無料オンラインアクセス

Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendorsusing Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers

• A.Do partners need to do complex configurations or create their special pricing?
• B.What do we need to invest in order to build the channel and where does that investment come from?
• C.Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
• D.Does the direct Sales team co-sell with partners or sell to partners in this new channel model?

Universal Containers (UC) u selling containers globally via distributorsand is experiencing significant double-digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to referencethe financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them.
What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs?

• A.Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.
• B.Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access.
• C.Use Change Data Capture to update the changes on the financial information inside Salesforce m near-real time.
• D.Use the scheduled dataloader to extract the financial information every night from the ERP and save it inside Salesforce.

Northern Trail Outfitters (NTO) is running amulti-cloud Salesforce implementation with lots of process integration between the clouds and other systems. During the project, NTO faces many challenges including a lack of agility and business value alignment, as well as silo-thinking. After trying different approaches, NTO begins to use Agile and is successful. The project manager now wonders what the recommended operating model would look like.
What should be a Solution Architect's first recommendation?

• A.NTO should establish a Scaled Agile Center of Excellence to continuously improve agility and time to market.
• B.NTO should set up a model of continuous backlog with teams aligned to the different clouds to drive efficiency and team collaboration.
• C.NTO should set up a model of continuous backlog with teams aligned to the different products (capabilities) to improve efficiency.
• D.NTO should set up an Operations team within ITto ensure proper management of the integrations going forward.

Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers

• A.Migrate all complaint records m the Case object to provide a 360-degree customer view.
• B.Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
• C.Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
• D.Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
• E.Migrate archived data to Heroku and active and semi-active data to Salesforce.

Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers haveopened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?

• A.Set up scheduled flows to handleemail sending and tracking.
• B.Develop a custom solution using scheduled Apex to send emails.
• C.Recommend Marketing Cloud Account Engagement.
• D.Recommend Marketing Cloud Personalization.