AP-212 試験問題を無料オンラインアクセス

A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?

• A.Embed Loyalty Member Profile Cards
• B.Create formula fields on Case Object
• C.Create a Screen Flow
• D.Develop a custom component

A hotel group has finished setting up its Loyalty program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever they want to, and expect that this can be implemented without a need for complex customization.
Using the available product features of Loyalty Management. Which three tasks should an Administrator implement to meet the Hotel group's requirements?

• A.Connect the website to the hotel's payment gateway
• B.Create a site using the Experience Cloud site template called the Loyalty Member Portal
• C.Associate the site with the new Hotel Group Loyalty Program using API integration endpoints
• D.Associate the site with the new Hotel Group Loyalty Program
• E.Add Loyalty lightning components to the site that show members their Loyalty program details, points balance, recent transactions, and currently assigned tiers.

A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?

• A.Create a permission set to run reports and assign it to marketing users.
• B.Enable CRM Analytics and create a Loyalty app.
• C.Search Salesforce AppExchange for Loyalty Analytics apps.
• D.Modify the Marketing user profile to include permission to run reports.

A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?

• A.Extend Expiration = no extension
• B.Tier-model = anniversary
• C.Tier-model = fixed
• D.Extend Expiration = member enrollment anniversary

How is Loyalty Management data, including Loyalty Program, Loyalty Tier, and Member Benefits made available in Salesforce CDP?

• A.Ensure Loyalty data is enabled and mapped in the CDP daily.
• B.Configure Loyalty data in the CDP through S3 buckets (Cloud).
• C.Configure Loyalty Management Bundle Data Mappings.
• D.Configure the Loyalty Data Accelerator Package.