AP-209 試験問題を無料オンラインアクセス

Universal Containers outsource some of their work to third-party resources. These contractor resources should be available for maintenance work only and often work in different hours and on different time zones than the internal resources.
How should a consultant configure Resource Availability to meet this requirement?

• A.Configure one Operating Hours definition with normal Time Slots to represent common availability.
  Use normal Shift records to add availability as needed. Use Skills to ensure third-party resources are only assigned to maintenance work
• B.Configure separate Operating Hours definitions with normal Time Slots for internal and third-party resources. Use Skills to ensure third-party resources are only assigned to maintenance work
• C.Configure one Operating Hours definition with normal Time Slots for common availability and use Designated Shift records to add availability as needed
• D.Configure separate Operating Hours definitions for internal and third-party resources. Use Designated Work Time Slots for third-party resources' Operating Hours to ensure they are assigned only to maintenance work

Green Energy Solutions employs a field workforce and must ensure they have coverage to respond to emergencies, which may occur at any given time. GES' field service organization consists of several business units configured as Service Territories, of which a resource may support simultaneously.
Resources do not work in more than a single timezone at a given time, however, GES is looking for a solution to allow their resources to be available for emergency work in the off-hours, in all the territories that they may support.
Which solution should a consultant recommend?

• A.Create a shift for the Service Resource without a specified Service Territory, set the time slot type to
  'Designated' and verify that the shift is contained in the Primary Territory membership dates
• B.Create a shift for the Service Resource without a specified Service Territory, use recordset filter criteria to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
• C.Service Resources cannot be assigned to more than one Service Territory
• D.Create a shift for each Service Territory the Service Resource may belong to, set the time slot type to
  'Designated' to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates

Green Energy Solutions would like to track their vehicles' availability, so that once a Work Order is created, both a Service Resource and a vehicle need to be assigned to the work, to ensure that the resource will use an available vehicle for the job.
How would a consultant recommend implementing this requirement?

• A.Set the vehicle as a 'Required Product'. Once the Work Order is created it will inherit the 'Required Product' and notify the resource that this vehicle needs to be used for the job
• B.Set the vehicle as a 'Required Product'. Once a resource is assigned to the work a 'vehicle' product will be consumed via the Field Service mobile App to indicate that this vehicle is being used
• C.Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Same Start'
• D.Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Immediately Follow'

What are the two related lists a consultant will need to pay attention to when viewing Assets that may have been replaced and/or upgraded by new Assets out in the field?

• A.Primary Assets related list as it shows Assets that the current Asset replaced
• B.Primary Assets related list as it shows Assets that replaced the current Asset
• C.Related Assets related list as it shows Assets that the current Asset replaced
• D.Related Assets related list as it shows Assets that replaced the current Asset

An admin notices that an org currently has a large number of qualified candidates per Service Appointment.
How can the admin reduce the number of candidates per appointment in order to improve optimization quality?

• A.The admin should use database Service Objectives such as 'Minimize Travel', 'Resource Priority' and
  'Resource Preferences'
• B.The admin should log a support case, as the system should be able to handle this amount of qualified candidates
• C.The admin should reduce the number of available candidates for each appointment by adding additional Work Rules, starting with the 'Match Territory', 'Working Territories', 'Maximum Travel From Home' and 'Extended Match' Work Rules in case they are not already applied
• D.The admin should move some of the resources to a different Service Territory with fewer resources; alternatively, create a new Service Territory and assign it resources