AP-209 試験問題を無料オンラインアクセス

Green Energy Solutions employs a field workforce and must ensure they have coverage to respond to emergencies, which may occur at any given time. GES' field service organization consists of several business units configured as Service Territories, of which a resource may support simultaneously.
Resources do not work in more than a single timezone at a given time, however, GES is looking for a solution to allow their resources to be available for emergency work in the off-hours, in all the territories that they may support.
Which solution should a consultant recommend?

• A.Service Resources cannot be assigned to more than one Service Territory
• B.Create a shift for the Service Resource without a specified Service Territory, use recordset filter criteria to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
• C.Create a shift for each Service Territory the Service Resource may belong to, set the time slot type to
  'Designated' to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
• D.Create a shift for the Service Resource without a specified Service Territory, set the time slot type to
  'Designated' and verify that the shift is contained in the Primary Territory membership dates

After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in.
What should the dispatcher do to identify the root cause?

• A.Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.
• B.Remove the Service Objective with the highest weight from the Scheduling Policy.
• C.Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.
• D.Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re- run the optimization request.

Universal Containers want a way to automatically update customers on the technician's arrival time.
What feature of Salesforce Field Service will support this requirement?

• A.Proactive Notification
• B.Appointment Assistant
• C.Technician Tracker
• D.Where's my Technician?

Which parts of the 'Dispatcher Console' support adding Custom Actions? (Choose 3 options)

• A.Individual Service Resources in the Gantt
• B.Child Service Territories in the Gantt
• C.Multiple Service Resources in the Gantt
• D.Multiple Service Appointments in the Appointment list
• E.Individual Service Appointments in the Appointment list

Universal Containers is currently using the 'Resource Efficiency' feature in Field Service. The estimated duration for a replacement job is one hour, and the efficiency setup is as follows:
X is an expert, 'Efficiency' = 2.00 Y is a technician, 'Efficiency' = 1.00 Z is a junior technician, 'Efficiency' =
0.50
What will be the calculated duration of the Service Appointment when assigned to the different Service Resources?

• A.Estimated duration for X = 30 min, Y = 60 min, Z = 120 min
• B.Estimated duration for X = 60 min, Y = 60 min, Z = 60 min
• C.Estimated duration for X = 30 min, Y = 60 min, Z = 90 min
• D.Estimated duration for X = 120 min, Y = 60 min, Z = 30 min