AP-207 試験問題を無料オンラインアクセス

An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes in Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.
Which three steps must the consultant complete to achieve the required outcome?
Choose 3 answers

• A.Modify the standard Move Out process to invoke the Integration Procedure and present the result to the user,
• B.Configure Integration Procedure to fetch the data from the third-party system using available APIs.
• C.Configure integration with Meter Data Management System
• D.Create a new Move Out process to invoke the Integration Procedure and present the result to the user.
• E.Configure integration with Customer Information System.

An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

• A.Utility Self-Serve Portal
• B.Energy and Utilities Contact Center Console
• C.Customer Acquisition Management
• D.Experience Self-Serve Portal

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

• A.Accounts with RecordType Business are used to represent B2B customers.
• B.Accounts with RecordType Service are used to represent B28 customers
• C.Accounts with RecordType Consumer are used to represent B2C customers
• D.Person accounts are used to represent B2C customers.

An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?

• A.Enable Person Accounts to model consumers.
• B.Use the Account Contact Relation object
• C.Use the Consumer Account record type
• D.Use Contacts just for B2B scenarios.

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

• A.Check available field service time slots for the week.
• B.See a list of all service and work types available in the system.
• C.Confirm customer entitlements for field service appointments.
• D.Accurately confirm and verify customer details.