ADX261 試験問題を無料オンラインアクセス

Universal Containers wants customers to have the ability to log cases with structured data and route based on urgency and product line.
How should a consultant accomplish this?

• A.Omni-Channel with prioritized queues
• B.Standard Email-to-Case with assignment rules
• C.Standard Web-to-Case with assignment rules

What is a consideration when adding a report chart to a Page Layout or a Lightning Record Page?

• A.The report must be used on a Dashboard.
• B.The report must contain a chart.
• C.The report must have a standard Report Type.

The customer' support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the relevant information more quickly.
Which feature should the consultant recommend?

• A.Einstein Bots 27: B is correct answer
• B.Einstein Article Recommendations
• C.Einstein Reply Recommendations

Universal Containers wants to provide a more consistent service experience to its customers and is evaluating using macros.
Which prerequisite should the consultant consider?

• A.Publisher actions are on the page layout.
• B.All users have permission to create macros.
• C.The Lightning page contains the Run Macros action.

Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to create a swarm in Slack to pull in experts from multiple CK departments.
What should the consultant recommend to an agent who wants to launch a Slack Swarm?

• A.Quick Action
• B.Escalation rules
• C.Apex trigger