ADX261 試験問題を無料オンラインアクセス

Universal Containers is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved.
Which solution should a consultant recommend to meet this requirement?

• A.Use Flow Builder to send an email to the customer.
• B.Use auto-response rules to send an email to the customer.
• C.Use Escalation Rules to assign the case to a case queue.

Universal Containers wants to provide its resellers a secure portal where they can share their customer accounts, submit and track the status of their cases, and view reports and dashboards.
Which solution should a consultant recommend?

• A.Partner Experience site
• B.Employee Community
• C.Customer Experience site

The VP of Service at Cloud Kicks (CK) wants to enable Service Cloud users to access and generate reports using work order data stored in an enterprise data warehouse (EDW).
Which approach should the consultant recommend to streamline this process with minimal effort?

• A.Implement a batch integration process that runs every 15 minutes to synchronize work order data into Salesforce.
• B.Use Salesforce Connect and External Objects to represent work order data in Salesforce.
• C.Create a Custom Object and utilize Data Loader to import work order data into Salesforce.

Universal Containers wants to direct cases based on the same criteria it applies to Messaging for In-App and Web (MIAW).
Which feature should a consultant recommend?

• A.Omni-Channel Routing
• B.Milestones & Entitlements processes
• C.Case Assignment rules

Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articles from another knowledge base. The current knowledge base includes how-to guides written in HTML.
What is the recommended method to import the how-to guides into Salesforce Knowledge?

• A.Change the HTML format first to support subfields.
• B.Create an HTML file for each rich text area field.
• C.Modify the import parameters to specify HTML encoding.