ADX-201 試験問題を無料オンラインアクセス

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers

• A.Request
• B.Contract
• C.Ticket
• D.Case
• E.Account

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

• A.Auto-response rule
• B.Case escalation rule
• C.Einstein Case Routing
• D.Case assignment rule

New leads need be routed to the correct Sales person based on the lead address.

• A.Create a formula field
• B.Use lead assignment rule
• C.Assign with an escalation rule
• D.Configure validation rule

Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.
How should an administrator meet this requirement?

• A.Define multiple record types.
• B.Create different user profiles.
• C.Update page layout assignments.
• D.Assign Lightning pages as app default.

Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.
How should an administrator ensure this requirement?

• A.Make the field universally required.
• B.Create a Process Builder to set the field.
• C.Require the field on the record type.
• D.Define an approval process for the child.