ADM-201 試験問題を無料オンラインアクセス

A Platform Administrator deactivates an agent to add a new topic and action. What happens to any ongoing user conversations with the agent?

• A.The agent will send a system error message as a response to any new messages.
• B.The agent will continue conversations using the deactivated agent until reactivated.
• C.The agent will pause the conversation and resume once reactivated.
• D.The agent window automatically closes to prevent new messages.

Cloud Kicks (CK) has a new Platform Administrator who is asked to put together a memo detailing Salesforce usage to budget for upcoming license purchases. Where should the administrator go to find out what type of licenses CK has purchased and how many are available?

• A.Usage-based entitlements related list in company information
• B.User management settings in setup
• C.User licenses related list in company information
• D.Search for licenses types in setup

A Platform Administrator at Cloud Kicks has a custom picklist field on Lead, which is missing on the Contact when leads are converted. Which two steps should the administrator take to ensure these values are populated?

• A.Create a custom picklist field on Contact.
• B.Map the picklist field on the Lead to the Contact.
• C.Set the picklist field to be required on the Lead object.
• D.Update the picklist value with a validation rule.

Ursa Major Solar (UMS) wants a place within Salesforce to discuss sensitive records. UMS would like to be able to add new members but does not want non-members to be able to see any information about the forum.
What should a Platform Administrator configure to achieve this?

• A.Private Chatter Channel
• B.Chatter Unlisted Group
• C.Chatter Private Group
• D.Chatter Public Group

Cloud Kicks wants to ensure that every client has support based on the level of service that has been agreed on in the sales cycle. There are tiers to this support model, Gold, Silver, and Bronze. What should a Platform Administrator create to ensure that this is part of every client's account once they become a client?

• A.A flow to assign Entitlements
• B.Email to Case for each service level
• C.Case Assignment Rules for each client
• D.Routing Configuration for each client