SD0-302 試験問題を無料オンラインアクセス

Identify a key component of a good internal communications programme

• A.Use of promotional materials mugs, mouse mats etc.
• B.Feedback mechanisms to test SLAs
• C.Cleverly crafted and worded documents
• D.Clarity on the messages to be communicated

When you are recruiting new members of your team, a key requirement is that they are good team players. Of these options, which best describes characteristics you would look for during your interview and selection process?

• A.A strong personality with an immense array of knowledge
• B.Single-minded, with a flexible approach
• C.A flexible, open-minded and enthusiastic approach
• D.A popular person with advice and suggestions for everyone

You are explaining the benefits of desk-side support to your new-starters. Which of these options best describes one of these benefits?

• A.It establishes better rapport with second-line analysts
• B.It gives the analyst a clearer understanding of the users situation
• C.It offers opportunities to create new power-users
• D.It enables the analyst to demonstrate their knowledge and skills to the user

Which of these options is a primary objective of the Service Asset and Configuration Management process?

• A.To map assets into a clear network infrastructure diagram
• B.To ensure that IT services, assets, resources and processes are properly managed and maintained
• C.To record the ownership of every item of hardware and software in the asset base
• D.To clearly identify the business dependencies of each inventory item

Which would be a desirable quality to look for in Service Desk staff?

• A.Technical focus
• B.Strategic focus
• C.Thrill seeker
• D.Quick learner