C_TCRM20_72 試験問題を無料オンラインアクセス

Which of the following tasks are performed by users assigned to the standard Interaction Center Manager business role?
Note: There are 3 correct answers to this question.

• A.Process the agent inbox.
• B.Manage call lists.
• C.Maintain Internet Transaction Server settings.
• D.Create rule policies.
• E.Maintain categorization schemas.

Which of the following are standard CRM Web Channel scenarios?
Note: There are 2 correct answers to this question.

• A.Business to Business (B2B)
• B.Business to Consumer (B2C)
• C.Business to Employee (B2E)
• D.Business to Partner (B2P)

Which assignments do you need to make in Customizing when setting up organizational data determination in business transactions?
Note: There are 2 correct answers to this question.

• A.You must assign at least one determination rule to a transaction type.
• B.You have to assign an organizational data profile to a transaction type.
• C.For the "Organizational Model" determination rule type, you have to assign responsibilities directly in the rule.
• D.You must assign at least one determination rule to an organizational data profile.

Which of the following areas in SAP CRM focuses on an indirect sales process?

• A.Lead Management
• B.Live Web Collaboration
• C.Partner Channel Management
• D.Web Channel Management

How can an SAP end user with the role "Sales Professional" generate a report of all the activities with the status "open"?
Note: There are 2 correct answers to this question.

• A.Use the SAP InfoSet in the SAP GUI.
• B.Create a new interactive report using the application wizard.
• C.Create a new BI interactive dashboard with a BW query.
• D.Use the search function for activities.