C_TCRM20_71 試験問題を無料オンラインアクセス

What tasks does an Interaction Center agent typically perform?(Choose three)

• A.Runs a marketing campaign.
• B.Qualifies a lead using a survey.
• C.Provides a solution to customer requests using the knowledge search.
• D.Answers questions on invoice amounts using the knowledge search.
• E.Searches for an e-mail using the Interaction Center inbox.

You want to define when an action should be processed, for example, 'immediate', 'when saving', or 'using selection report'.
Which of the following can you use?

• A.Post Processing Framework
• B.Processing time
• C.Start condition
• D.Schedule condition

What can you do in the SAP CRM Web Channel?(Choose two)

• A.Create orders with reference to a marketing campaign.
• B.Create opportunities.
• C.Create billing plans.
• D.Configure products using the Internet pricing and configurator (IPC).

You are setting up actions triggering follow-up processes.
Which of the following process types can you select within the action definition?(Choose three)

• A.SAPscript
• B.Schedule conditions
• C.Method call
• D.Workflow
• E.Smart Form mail

Which of the following are possible sources in access sequences used in partner determination?(Choose two)

• A.Business partner relationships
• B.Target groups
• C.Preceding transactions
• D.Buying center