C_TCRM20_71 試験問題を無料オンラインアクセス

Which of the following are examples of business transactions in SAP CRM?(Choose three)

• A.Rebate agreements
• B.Call lists
• C.Campaigns
• D.Service confirmations
• E.Appointments/meetings

What is the common way to define multiple organizational structures in SAP CRM?

• A.Maintain organizational structures in SAP ERP and replicated them to SAP CRM.
• B.Define multiple organizational structures using a matrix within the organizational model.
• C.Use SAP GUI.
• D.Integrate organizational structures for sales, service, and marketing in one organizational model.

What is the advantage of the SAP enhancement package concept?

• A.You no longer need to run test cases because they are automatically triggered in the background when you implement an SAP enhancement package.
• B.When you use SAP enhancement packages, you no longer need to implement SAP Support Packages.
• C.When you use SAP enhancement packages, you no longer need to do any customizing, anything is preconfigured.
• D.You can selectively activate business functions to use specific functions or processes.

Your customer is upgrading a system from SAP CRM 7.0 to SAP EHP2 for SAP CRM 7.0.
What should you consider during this upgrade project?(Choose two)

• A.Enhancement package installation replaces Support Package installation.
• B.Test catalogs for the business functions are included.
• C."Core" business functions are automatically activated after the technical upgrade.
• D.Enhancements delivered with EHP1 are part of the new software.

Which tools are used to configure the SAP CRM WebClient UI?(Choose three)

• A.Application Enhancement Tool
• B.Skin Workbench
• C.Graphical Modeler
• D.Administration Console
• E.UI Configuration Tool