C_OCM_2503 試験問題を無料オンラインアクセス

What should be considered when developing personas? Note: There are 2 correct answers to this question.

• A.Finding the right level of detail, avoiding a too granular or too generic description of personas
• B.Using a real person as an inspiration for the persona to make the persona as realistic as possible
• C.Aligning the persona descriptions with the employee representatives of the respective target groups
• D.Involving representatives of the target group into the development of personas

What should a change manager keep in mind when designing the process for capturing lessons learned? Note:
There are 3 correct answers to this question.

• A.Clear rules of engagement, such as "avoid finger-pointing," facilitate the process
• B.A predefined structure and scope of topics help to cover all relevant aspects
• C.A workshop setting is the best way to capture lessons learned
• D.The focus on topics that didn't go well saves time during the workshop
• E.The results of the lessons learned activity should be treated confidentially

What are typical strategies for aligning leadership in an SAP cloud project? Note: There are 3 correct answers to this question.

• A.Involve business leaders in workshops to identify change impacts and to derive activities to allow a smooth transition
• B.Align the business goals and incentives with the project objectives for business leaders to avoid goal conflicts
• C.Involve business leaders actively in key communication activities, such as roadshows, townhalls, or testimonials to enhance their visibility
• D.Offer opportunities for leaders to openly address issues and concerns, for example Q&A sessions with the project managers
• E.Reduce the bonus pay-out for resistant business leaders to foster a more positive attitude and change supportive behavior

The stakeholder analysis in a cloud project reveals that some individual stakeholders belong to the
"supporters" category. Which strategies should you use? Note: There are 2 correct answers to this question.

• A.Ask them to exert pressure on the skeptics in their area of responsibility
• B.Use their positive attitude to influence others in their area of responsibility
• C.Involve them in project activities to facilitate design decisions
• D.Assign them project roles to increase their influence on the success of the project

What are typical topics covered by a change story for a cloud implementation? Note: There are 3 correct answers to this question.

• A.Key facts and figures
• B.Benefits and investments
• C.Training and enablement offerings
• D.Risks and issues
• E.Non-targets