C_C4H56_2411 試験問題を無料オンラインアクセス

What steps must an administrator perform to enable the phone channel in the Agent Desktop? Note: There are 2 correct answers to this question.

• A.Obtain API token credentials from the CTI provider.
• B.Add the phone channel to the live interaction widget.
• C.Add a mashup service in the Agent Desktop.
• D.Integrate with a third-party CTI provider.

Which elements can you use to control the reaction time? Note: There are 2 correct answers to this question.

• A.Operating hours
• B.Working calendar
• C.Autoflow
• D.Case Designer with the step option assignment

What is the only way to change an active case type?

• A.Copy an existing case type.
• B.It is not possible to change an existing case type.
• C.Perform the Create New Version action.
• D.Use the Draft status.

Which objects are determined when you are using case routing in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.Account
• B.Employee
• C.Service team
• D.Service category

When using autoflow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

• A.Autoflow rules must be assigned to the business role.
• B.Optimization from the back end is done automatically when too many autoflow rules exist.
• C.Too many rules affect system performance.
• D.Conditions can be based on extension fields.
• E.Conditions can be based on standard fields.