C_C4H56_2411 試験問題を無料オンラインアクセス

You want to assign employees, status, a service catalog, and a hierarchy to cases. Which of the following configuration options is correct? Note: Scroll down to view all possible answer options.

• A.
• B.
• C.
• D.

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

• A.Include a dedicated step pointing to the mashup in one of the phases of the case type.
• B.Define a custom screen for the mashup.
• C.Develop a custom business object.
• D.Create a mashup to embed the web page of the external solution.
• E.Use the web page URL of the external solution for extracting input parameters in the mashup.

Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

• A.An active service contract must be added to the installed base.
• B.At least one registered product must be assigned to the installed base.
• C.A customer needs to be assigned to the installed base.
• D.The installed base must be set to active status.

Which of the following options is correct in the configuration, if you want to assign an escalated case with priority urgent to a team? Note: Scroll down to view all possible answer options.

• A.Option B
• B.Option D
• C.Option A
• D.Option C

Where are employee working hours maintained?

• A.Business user data
• B.Business role
• C.Holiday calendar
• D.Employee data