C_C4H56I_34 試験問題を無料オンラインアクセス

You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

• A.Maintain exchange rate
• B.Enable country/region
• C.Maintain organizational units
• D.Select country theme

Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

• A.Create territory hierarchy levels
• B.Assign employee to organizational unit
• C.Remove personal data from the business user
• D.Assign restriction rules

What steps must an administrator perform to enable the phone channel in Agent Desktop? Note:
There are 2 correct answers to this question.

• A.Obtain API token credentials from the CTI provider.
• B.Integrate with a third-party Computer Telephony Integrator (CTI) provider.
• C.Add the phone channel to the live interaction widget.
• D.Add a mashup service in Agent Desktop.

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A.Case responsibility determination
• B.Service level determination
• C.Business role assignment
• D.To control validity of the service catalog
• E.A filter option for the case summary

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

• A.Develop a custom business object.
• B.Use the web page URL of the external solution for extracting input parameters in the mashup
• C.Include a dedicated step pointing to the mashup in one of the phases of the case type.
• D.Define a custom screen for the mashup.
• E.Create a mashup to embed the web page of the external solution.