C_C4H56I_34 試験問題を無料オンラインアクセス

Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?
Note: There are 3 correct answers to this question.

• A.Launch a customer survey
• B.View customer details
• C.Create a new e-mail message or a new case from the What Would You like to do? area
• D.Access interactions and notes in the timeline tab
• E.Edit customer details

You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

• A.Routing
• B.Escalation
• C.Process for cases
• D.Prioritization settings

What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

• A.Set up rules with BRF+.
• B.Define case types and assign responsible teams and employees.
• C.Set up rule(s) for case routing to employees.
• D.Set up rule(s) for case routing to teams.

What is the only way to change an active case type?

• A.Edit the name of the existing case type.
• B.Copy an existing case type.
• C.Execute the Create New Version action.
• D.It is not possible to change an existing case type.

Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

• A.Maintenance plan
• B.Product
• C.Registered product
• D.Warranty