C_C4H520_02 試験問題を無料オンラインアクセス

What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

• A.Customer self-service
• B.Service level agreement
• C.Ticket routing rules
• D.Automated scheduling

Which objects can be synchronized and viewed on the mobile app?

• A.Activity, Project, Opportunities
• B.Project, Skills, Service Call
• C.Activity, Business Partner, Skills
• D.Activity, Service Call, Quotations

What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

• A.From the activity menu by creating a manual entry
• B.From the Equipment menu after checkout
• C.From the activity record after the workflow step is set to Finished
• D.From the Efforts menu by selecting the activity object type
• E.From the Home page menu by creating a manual entry

What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?

• A.Activity
• B.Time slots
• C.Service call
• D.Assignment

Where can service workflow steps be used in SAP Field Service Management?

• A.In the mobile application when executing an activity
• B.In the Web application when planning a service
• C.In customer self-service when submitting a self-service request
• D.In SAP Crowd Service when dispatching a service call