C_C4H51_2405 試験問題を無料オンラインアクセス

Which of the following is possible when creating tickets in the Agent Desktop?

• A.You can manually assign a maintenance plan.
• B.You can select multiple registered products in a single ticket.
• C.You can create knowledge articles.
• D.You can manually select the SLA.

Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

• A.Create an account with the email address of the customer.
• B.Create an email template for responses.
• C.Set scoping ques-tions and outgoing email details in fine-tuning.
• D.Configure the email address in the communication channel.
• E.Set up service categories and service catalogs.

Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

• A.Business role
• B.Territories
• C.Measurement and reading
• D.Employee

Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

• A.Custom fields
• B.Priority
• C.Category
• D.Due Date

Which of the following elements can you configure for the object ticket using the fine-tuning function?

• A.Parties involved
• B.Skills
• C.Milestones
• D.Ticket routing