C_C4H51_2405 試験問題を無料オンラインアクセス

Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A.Define Specific Restriction
• B.Full Access
• C.Restricted
• D.No Access
• E.Unrestricted

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

• A.Push the incident to SAP Service Cloud support.
• B.Change the priority to Escalated.
• C.Maintain the Incident Context.
• D.Set the action to Propose Solution.

How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

• A.Manual upload using a CSV file
• B.Scheduled upload using a CSV file
• C.Maintain an HTML mashup
• D.Using a Web service

Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

• A.Maintenance plan
• B.Working calendar
• C.Operating hours
• D.Service contract

Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

• A.Change field label
• B.Create a new URL mashup
• C.Add a new field
• D.Add a new UI Switch logic