C_C4H51_2405 試験問題を無料オンラインアクセス

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

• A.Realignment runs
• B.Ticket routing rules
• C.Maintenance plan
• D.Activity planner

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

• A.Change the priority to Escalated.
• B.Push the incident to SAP Service Cloud support.
• C.Maintain the Incident Context.
• D.Set the action to Propose Solution.

Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

• A.Activate Live Activity Configuration.
• B.Set up an approval process.
• C.Create a customer and assign an email address.
• D.Define a template.

Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

• A.Maintain an email address
• B.Activate the scoping item Function Locations
• C.Activate the Messaging Service communication channel
• D.Activate the scoping item "Do you want to support email channels for corporate accounts?"

Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

• A.Add a new UI Switch logic
• B.Add a new field
• C.Change field label
• D.Create a new URL mashup