C_C4H51_2405 試験問題を無料オンラインアクセス

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.Activate Service Contract Management in scoping
• B.Activate Create Contracts in the Detail view
• C.Use fine-tuning to activate Service Contract Management
• D.Use fine-tuning to manage the numeric range for contracts

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

• A.Push the incident to SAP Service Cloud support.
• B.Set the action to Propose Solution.
• C.Change the priority to Escalated.
• D.Maintain the Incident Context.

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

• A.Scoping in the Configuration Workbench
• B.Work distribution
• C.Social media channel configuration
• D.Approval process for social media import run

Which option can an administrator use to limit the end user's control of the user interface?

• A.Maintain Page Layout
• B.Disable Personalization
• C.Code List Restriction
• D.Workflow Action: Manual Field update

Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

• A.Create an email template for responses.
• B.Configure the email address in the communication channel.
• C.Create an account with the email address of the customer.
• D.Set up service categories and service catalogs.
• E.Set scoping ques-tions and outgoing email details in fine-tuning.