C_C4H510_01 試験問題を無料オンラインアクセス

Which scoping element from Customer Care do you select to enable SAP Jam as a knowledge base in SAP Cloud for Customer?
Please choose the correct answer.
Response:

• A.Service and Repair
• B.Communication for Customer Care
• C.Business Performance Management
• D.Service Request Management

Which of the following business objects synchronize bi-directionally between Outlook and SAP Hybrid Cloud for Customer?
There are 2 correct answers to this question.
Response:

• A.Visits
• B.Account contacts
• C.Tasks
• D.Leads

During scoping, you have selected the option to allow multiple territories per account. How does the impact the system behavior in the realignment of accounts and territories?
There are 2 correct answers to this question.
Response:

• A.Additional fields become available for territory determination
• B.Access restrictions for territories are not available
• C.There Define Exceptions step is disabled
• D.The Override Territory box is not available

Which of the following tasks can you perform using the fine-tuning activity for service processing?
There are 2 correct answers to this question.
Response:

• A.Disable the profanity check for outbound responds
• B.Manage business tasks for employee support
• C.Assign tickets to the last processor
• D.Create or delete custom channels

What can you use to control user privileges in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.
Response:

• A.Code list restrictions
• B.Organizational Structure
• C.Business Role
• D.Business configuration
• E.Page layout