C_BOSUP_90 試験問題を無料オンラインアクセス

What is the Software Developer Network (SDN)?

• A.The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
• B.The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
• C.The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
• D.The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.

As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?

• A.Keep the solutions only in the previously solved messages.
• B.Contact the customer to find out what the solution was for their solved message.
• C.Document solutions and share this information with your colleagues.
• D.Each customer and message is unique so previous solutions are not useful.

You have picked a message from the queue.
What are your next steps? (Choose two)

• A.Get a thorough understanding of the issue from the information given in the message.
• B.Search for notes and confirmed messages.
• C.Try to guess what the customer might want to have.
• D.Ask the customer for their usernames and passwords.

A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?

• A.Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
• B.Prove to the customer that they are wrong.
• C.Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.
• D.If you were the customer you would be happy with the answer provided.

What can the processor use in the Service Desk for message processing? (Choose two)

• A.Business Process Monitoring Work Center
• B.CRM_DNO_MONITOR transaction within SAP GUI
• C.Incident Management Work Center
• D.Transaction INCMAN