C_BOSUP_90 試験問題を無料オンラインアクセス

When a message is directed to SAP via SAP Solution Manager, which status does the message have in the Service Desk?

• A.Incident forwarded
• B.Information to SAP
• C.Confirmed
• D.Sent to SAP

You have picked a message from the queue.
What are your next steps? (Choose two)

• A.Try to guess what the customer might want to have.
• B.Ask the customer for their usernames and passwords.
• C.Get a thorough understanding of the issue from the information given in the message.
• D.Search for notes and confirmed messages.

What type of reports can be produced with SAP EarlyWatch Alert?

• A.Reports with animations
• B.Reports with or without graphics
• C.Reports exclusively without graphics
• D.Reports exclusively with graphics

You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

• A.All relevant information you have gathered.
• B.SAP Notes that have not been tested yet.
• C.The steps which you performed to reproduce the issue.
• D.Username and password in your internal message notice.

What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

• A.2 hours
• B.4 hours
• C.8 hours
• D.1 hour