C-TCRM20-73 試験問題を無料オンラインアクセス

Which of the following are functional enhancements of the Service Contract that generate follow-up documents at specified points in time as individual or periodic scheduling?
Please choose the correct answer.
Response:

• A.Service Orders
• B.Service level agreements
• C.Service Plans

Your company is implementing SAP CRM and SAP ERP in phase 1. They are planning a phase 2 to include SAP SRM and SAP SCM. Their goal is to minimize changes and therefore costs.
They ask your for an opinion on when to install the Solution Manager.
Please choose the correct answer.
Response:

• A.SAP Solution manager should be implemented at the beginning of phase 1 as it can configure to help systems via roadmaps and it is required by SAP for software maintenance of SAP CRM and the other SAP systems in our landscape.
• B.SAP Solution manager should be implemented between Phase 1 and Phase 2.This would ensure that resources are available.
• C.SAP project manager should be implemented between Phase 1 and Phase 2.This would ensure that users are available.
• D.SAP Solution manager should be implemented at the beginning of Phase 1 as it is only used for project planning & configuration via roadmaps. If we don't implement it in phase 1, we should not implement it at all.

Your customer is discussing a hierarchically structured marketing project in SAP CRM. The customer makes the following statements, with which of these do you agree?
Please choose the correct answer.
Response:

• A.Marketing plans focus on the operative level, whereas Campaigns focus on the strategic level.
• B.Target groups have to be assigned on marketing plan level.
• C.Target groups are assigned to a (Only One) Profile or a Profile set and not directly to the marketing plan.
• D.It is possible to create a campaign without assignment to a marketing plan.

The Sales Manager at your company needs a tool that can provide statistics on the number of activities completed by category by department. Which tool would you recommend?
Please choose the correct answer.
Response:

• A.Pipeline Analysis
• B.Activity Journal
• C.Activity Monitor

Which of the following statements regarding 'Organization Unit' are true?
There are 3 correct answers to this question.
Response:

• A.You can assign certain general attributes to organizational units when creating your organizational structure. General attributes are NOT related to a specific function.
• B.If you specify a function for an organizational unit, this information is inherited by the lower-level organizational units.
• C.You can assign several attributes to an organizational unit.
• D.Depending on how a company is organized, the organizational units may be departments, groups or project teams.