C-TCRM20-72 試験問題を無料オンラインアクセス

Which of the following are part of a typical SAP CRM service process?
Note: There are 2 correct answers to this question.

• A.Performing resource planning for a service confirmation
• B.Billing a service level agreement
• C.Billing a service confirmation
• D.Performing resource planning for a service order

For marketing purposes, your customer plans to create target groups based on attributes hobbies, region, and sales volume.
Which data sources do you suggest to your customer for segmentation?
Note: There are 3 correct answers to this question.

• A.InfoSets
• B.Marketing attribute sets (from accounts)
• C.Account fact sheet
• D.Business Warehouse InfoCubes (SAP BW Query)
• E.Interactive Reports

You are responsible for data loads of business objects, such as business partners and sales orders, from SAP ERP to SAP CRM.
Where do you apply filters to reduce the data load?

• A.In the BDoc Modeler
• B.In the administration console
• C.In the Customizing objects
• D.In the business adapter objects

You are setting up actions triggering follow-up processes.
Which of the following process types can you select within the action definition?
Note: There are 3 correct answers to this question.

• A.Schedule conditions
• B.Smart Form mail
• C.Method call
• D.Workflow
• E.SAPscript

Which of the following describes an accurate SAP CRM user interface strategy?
Note: There are 3 correct answers to this question.

• A.Administrators use the SAP GUI.
• B.Administrators use the CRM WebClient UI.
• C.Administrators use the People-Centric UI.
• D.Advanced business users use the SAP GUI.
• E.Business users use the CRM WebClient UI.