C-OCM-2503 試験問題を無料オンラインアクセス

Why is the implementation of an SAP cloud solution a holistic business transformation?

• A.It impacts the collaboration with suppliers and customers.
• B.It impacts both employees and managers.
• C.It leads to changes in the technology, process, organization, and people dimensions.
• D.It leads to significant changes of the existing IT landscape.

What should be considered when developing personas? Note: There are 2 correct answers to this question.

• A.Finding the right level of detail, avoiding a too granular or too generic description of personas
• B.Using a real person as an inspiration for the persona to make the persona as realistic as possible
• C.Involving representatives of the target group into the development of personas
• D.Aligning the persona descriptions with the employee representatives of the respective target groups

The results of a business readiness test reveal relatively low ratings across all survey topics for one business unit compared to other units. What is the recommended next step for the change manager to mitigate the risk of low readiness for this unit?

• A.Organize a workshop with project management, local management, and assigned change agents to discuss results and better understand the specific needs.
• B.Schedule a short workshop with project management to develop mitigation activities to improve the business readiness for this unit.
• C.Set up a call with the assigned change agents to discuss the results and develop mitigation activities to enhance the business readiness.
• D.Arrange a meeting with the project sponsor, local management, and selected users to discuss the results and develop mitigation activities.

Which dimensions are suitable for analyzing individual stakeholders of a cloud implementation in a 2x2 matrix? Note: There are 2 correct answers to this question.

• A.Extent of expected change impacts, distinguishing between few and many
• B.Degree of resistance, distinguishing between low and high
• C.Level of influence on the project success, distinguishing between low and high
• D.Attitude towards the project, distinguishing between negative and positive

Which approach is suitable for conducting a communication needs analysis?

• A.Setting up the analysis as a project activity, because it allows fast execution and fosters team spirit
• B.Conducting workshops in all impacted business units, because it gives the employees the feeling of being heard
• C.Interviewing selected business users to explore their individual communication needs, because aggregating this data reveals important insights
• D.Approaching managers or dedicated experts, because it is efficient and avoids unrealistic expectations