C-C4H63-2411 試験問題を無料オンラインアクセス

A known customer buys a TV that is delivered late. SAP Customer Data Platform is configured to ingest the customer data for late deliveries so that the business can react and keep good customer satisfaction metrics.
Which type of customer profile is best to use in this scenario?

• A.Single Customer Profile
• B.Unified Customer Profile
• C.Contextual Customer Profile
• D.Master Customer Profile

Which of the following can be used to create entry conditions for milestones in a CX journey? Note: There are 3 correct answers to this question.

• A.Activity indicators
• B.Activity attributes
• C.Profile attributes
• D.Segments
• E.Group attributes

What are some valid use cases for audience activation? Note: There are 3 correct answers to this question.

• A.Import customer contacts from CRM systems.
• B.Merge incoming customer data from ERP back end.
• C.Update customer loyalty level in a loyalty system.
• D.Run targeted email campaigns based on customer activities and preferences.
• E.Run marketing campaigns on social media platforms.

Which of the following are functionalities of the Event Playground? Note: There are 2 correct answers to this question.

• A.Ingesting a test event with test values provided via a dedicated form
• B.Recording results of test event runs and exporting them as a JSON
• C.Allowing input of data at each step after the test event is run to verify alternative outcomes
• D.Showing logs and errors at each step of the pipeline, in both table format and JSON

When an action is triggered via a CX flow, the outbound data is checked by the system to see whether it passes the validation. What happens if it doesn't pass the validation?

• A.The action succeeds, but an error message is created.
• B.The action fails and the data is not passed to the destination application.
• C.The action fails and it's marked for a retry.
• D.The action fails and the data is passed to the destination application for auditing purposes.