C-C4H56I-34 試験問題を無料オンラインアクセス

Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.

• A.Create a case routing rule.
• B.Maintain and activate at least one e-mail channel.
• C.Assign the team responsible for handling cases.
• D.Set up a rule to route the e-mail to the tenant's technical e-mail address.

For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

• A.Registered products
• B.Tasks
• C.Phone calls
• D.Cases

Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA?
Note: There are 2 correct answers to this question.

• A.Contacts
• B.Products
• C.Registered products
• D.Service contracts

Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

• A.Business role
• B.Security policy
• C.Employee role
• D.User profile

Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

• A.Cases by SLA
• B.Cases by Service Team
• C.Cases by Priority
• D.Cases by Category
• E.Cases by Source/Channel