C-C4H56-2411 試験問題を無料オンラインアクセス

Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

• A.Account hierarchy
• B.Responsible employee
• C.Service Team
• D.Contact

You want to change the standard text of the Related Entities tab in the case object. Which of the following is the correct option?

• A.Case extensibility
• B.Language adaptation
• C.Page layout
• D.Screen adaptation

Which of the following elements do you need to be able to use Microsoft Teams in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.Microsoft Office 365 license
• B.Cases
• C.Email integration
• D.Outbound calls

Which features can you activate with Microsoft Teams integration?

• A.Create and share knowledge articles
• B.Users can collaborate in shared workspaces
• C.Start a phone call with CTI
• D.Send an email and link it to the case

Which of the following API types does SAP recommend to achieve clean core integrations? Note: There are 2 correct answers to this question.

• A.OData
• B.SOAP
• C.IDoc
• D.RFC