C-C4H510-21 試験問題を無料オンラインアクセス

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

• A.Create numeric ranges for customers
• B.Create customer records
• C.Create an Installed Base
• D.Activate Registered Products in Scoping

Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

• A.Installed Base
• B.Ticket Type
• C.Service Category
• D.Priority
• E.Ticket ID

Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A.Organizational work distribution
• B.Employee work distribution
• C.Account work distribution
• D.Territory work distribution
• E.Service category distribution

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

• A.Configure the relevant question in scoping.
• B.Choose the correct SAP Jam group in the knowledge base configuration settings.
• C.Create knowledge base articles in SAP Service Cloud.
• D.Integrate with MindTouch.

What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

• A.Solution finder
• B.Broadcast
• C.Feed
• D.Knowledge Base fine -tuning activity