C-C4H51-2405 試験問題を無料オンラインアクセス

Which object is mandatory to integrate emails in tickets?

• A.Service organization
• B.Branding template
• C.Service level agreement
• D.Document type

Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

• A.Set scoping ques-tions and outgoing email details in fine-tuning.
• B.Create an email template for responses.
• C.Create an account with the email address of the customer.
• D.Set up service categories and service catalogs.
• E.Configure the email address in the communication channel.

How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

• A.Maintain an HTML mashup
• B.Scheduled upload using a CSV file
• C.Using a Web service
• D.Manual upload using a CSV file

Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

• A.Maintain an email address
• B.Activate the Messaging Service communication channel
• C.Activate the scoping item Function Locations
• D.Activate the scoping item "Do you want to support email channels for corporate accounts?"

Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

• A.Notifications
• B.Service categories
• C.Workflow distribution rules
• D.Fine-tuning