C-BOSUP-90 試験問題を無料オンラインアクセス

A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?

• A.Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.
• B.Prove to the customer that they are wrong.
• C.Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
• D.If you were the customer you would be happy with the answer provided.

You receive a customer message where several issues are reported.
What will be your next step?

• A.Ask the customer to create one message per issue.
• B.Ask your colleagues for processing this message.
• C.Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
• D.Start message processing without contacting the customer.

How can you define the role of the Partner Services Advisor (PSA)? (Choose two)

• A.Liaises with the end customer of the Partner to assist with the booking process.
• B.Acts as a single point of contact for partner needs within the partner Edge framework.
• C.Develops a service plan.
• D.Is available 24*7 by phone or email.

What type of reports can be produced with SAP EarlyWatch Alert?

• A.Reports with or without graphics
• B.Reports exclusively without graphics
• C.Reports with animations
• D.Reports exclusively with graphics

You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

• A.The steps which you performed to reproduce the issue.
• B.All relevant information you have gathered.
• C.Username and password in your internal message notice.
• D.SAP Notes that have not been tested yet.