C-BOSUP-90 試験問題を無料オンラインアクセス

Where is collected data processed to generate a report when using SAP EarlyWatch Alert?

• A.In the SAP Service Marketplace
• B.In SAP Support office by support consultants
• C.In the Data Collectors on satellite systems
• D.In SAP Solution Manager

A message has been sent to the end user with an assigned note.
What can the end user decide to do with this message after reading the reply? (Choose two)

• A.Send the message back to support after providing feedback.
• B.Change the processor of the message and send it back to support with the status Sent to Support.
• C.Change the status of the message to Confirmed.
• D.Change the status of the message to Send to SAP and send it directly to SAP Support.

In the Service Desk, how can you search for SAP Notes?

• A.Via transaction SNOTE
• B.Via the Tab SAP Notes in the message
• C.Via transaction SNOTE_SEARCH
• D.Via transaction SAP_NOTE

What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

• A.Performance measurement
• B.Batch job planning
• C.Report development
• D.Safe remote access

In which of the following situations would it be advisable to email the client rather than use the phone?

• A.If you need to communicate a precise list of sequential actions to be followed by the client.
• B.If the case has not been updated for several days and you have no concrete next steps.
• C.If you do not fully understand the client issue.
• D.If the client has multiple open issues.