C-BOSUP-90 試験問題を無料オンラインアクセス

What should the partner do when receiving a new message from an end user?

• A.Recommend to the end user to install the latest patch.
• B.Forward it to SAP and advise the end-user of the current situation.
• C.Undertake the support Level 1 and 2 tasks corresponding to primary support services.
• D.Call SAP Support for suggestions.

What is the recommended way to progress a message that is difficult to clarify?

• A.Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
• B.Ask the client to provide screenshots and request information point by point.
• C.Escalate the message immediately to a more senior support consultant.
• D.Force the client to close the message and open a new one that is clearer.

You receive a customer message where several issues are reported.
What will be your next step?

• A.Start message processing without contacting the customer.
• B.Ask the customer to create one message per issue.
• C.Ask your colleagues for processing this message.
• D.Solve all issues in the message, because it is beneficial for customers to report several issues in one message.

What are benefits of SAP Notes to the installed base? (Choose two)

• A.They allow customers to find solutions for their own product issues.
• B.They allow support consultants to quickly provide solutions for problems which have already been solved before.
• C.SAP Notes inform customers about corporate strategy.
• D.One SAP Note can cover multiple technical issues.

What are key components of SAP Enterprise Support offering? (Choose two)

• A.Mission Critical Support
• B.Implementation Roadmap
• C.Global Support Backbone
• D.Extended Product Support