PC0-001 試験問題を無料オンラインアクセス

Which of the following is the correct definition of an outcome?

• A.All incidents reported to the service desk
• B.The result of carrying out an activity, following a process or delivering an IT service
• C.All the accumulated knowledge of the service provider
• D.The results specific to the clauses in a service level agreement (SLA)

Which of the following BEST describes service strategies value to the business?

• A.Allows higher volumes of successful change
• B.Reduction in unplanned costs through optimized handling of service outages
• C.Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
• D.Reduction in the duration and frequency of service outages

What are the categories of event described in the ITIL service operation book?

• A.Informational, scheduled, normal
• B.Informational, warning, exception
• C.Warning, reactive, proactive
• D.Scheduled, unscheduled, emergency

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

• A.Governance
• B.Data
• C.Information
• D.Knowledge

The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

• A.People, process, products, partners
• B.People, process, partners, performance
• C.People, products, plans, partners
• D.Performance, process, products, plans