ITIL-4-Specialist-Monitor-Support-Fulfil 試験問題を無料オンラインアクセス

An organization has identified many interfaces between the service request management activities and the activities of other practices. During value stream mapping, when will it be BEST to document these interfaces?

• A.Definition of the purpose of the service value stream
• B.Walkthrough of the service value stream steps
• C.Creation of the 'to be' service value stream map
• D.Identification of the scope of the service value stream analysis

An organization is designing a value stream for communicating planned outages to users.
Al which step in value stream mapping will the user's expeditions regarding communicating planned communicating planned outages be identified?

• A.Using the 'to be' value stream map to plan improvements
• B.Create a 'to be value stream map
• C.Define the purpose of the value stream
• D.Do the service value stream walk

Which statement about the third-parties role in incident management is CORRECT?

• A.Incident models should define third parties' involvement in incident management
• B.Incident management activities should be delegated to third parties as much as possible
• C.Interactions with third parties during incident management should be formalized as much as possible
• D.Third parties should be excluded from incident management activities

Which monitoring and oven! management activity is MOST LIKELY to involve partners and suppliers?

• A.Defining monitoring and event thresholds for all services delivered by the service provider
• B.Providing consultancy on how to design and develop new IT services
• C.Providing information about how services that utilize internal and externally provided components, enable value fill customers.
• D.Providing application programme interface (APIs) that integrate with the service provider's monitoring and event management systems

Which aspect of the service request management practice MOST helps to ensure that the practices is efficient?

• A.Service request fulfilment is performed in line with the agreed procedures
• B.Service request procedures are optimized
• C.Service requests ere fulfilled according to user satisfaction
• D.Service request procedures are automated