ITIL-4-Practitioner-Release-Management 試験問題を無料オンラインアクセス

A service provider is receiving poor feedback from customers about releases of updates to a software product.
A review has shown that releases are often delayed or have to be repeated due to a lack of information about their impact on business processes and on other IT systems. The service provider is reviewing the value streams involving the software releases. Which step of the value stream analysis should the service provider use to understand the required information and dependencies?

• A.Creating a 'to be' value stream map
• B.Identifying the scope of the value stream analysis
• C.Identifying the workflow steps
• D.Reflecting on the 'as is' value stream map

A service provider is reviewing its release management practice. It has been found that most releases meet their objectives and are delivered on time. However, teams and organizations using the service provider's services are complaining that sometimes software updates interrupt their work during peak business hours.
What should the service provider do to improve the release management practice by applying the 'collaborate and promote visibility' guiding principle?

• A.Optimize the practice for the value streams
• B.Do not overcomplicate the practice
• C.Review the effectiveness of release models
• D.Ensure an excellent user experience

A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

• A.The release management practice will ensure the quick use of improved services after new service features have been made available.
• B.The release management practice will ensure that new service features are available to users to mitigate the service provider's risks.
• C.The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
• D.The release management practice will ensure that new service features are available to the service operations team to reduce business losses.