ITIL-4-Practitioner-Release-Management 試験問題を無料オンラインアクセス

An organization has a dedicated release management team that is effective in managing releases, but this team has very poor coordination with the change enablement team. What capability level of release management does this indicate?

• A.Level 3
• B.Level 2
• C.Level 1
• D.Level 4

A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

• A.The release management practice will ensure the quick use of improved services after new service features have been made available.
• B.The release management practice will ensure that new service features are available to the service operations team to reduce business losses.
• C.The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
• D.The release management practice will ensure that new service features are available to users to mitigate the service provider's risks.

A service provider is receiving poor feedback from customers about releases of updates to a software product.
A review has shown that releases are often delayed or have to be repeated due to a lack of information about their impact on business processes and on other IT systems. The service provider is reviewing the value streams involving the software releases. Which step of the value stream analysis should the service provider use to understand the required information and dependencies?

• A.Identifying the workflow steps
• B.Reflecting on the 'as is' value stream map
• C.Identifying the scope of the value stream analysis
• D.Creating a 'to be' value stream map