ITIL-4-Practitioner-Release-Management 試験問題を無料オンラインアクセス

During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required. What should the organization do to improve the incident resolution times?

• A.Ensure that required updates are included in the release of the new services
• B.Include release of the required updates in the request fulfilment activities
• C.Ensure that required updates are enforced as part of the ongoing operations and maintenance
• D.Include release of the required updates in the incident resolution activities

A release manager has decided on a policy of not allowing users to choose to accept software updates. What is this an example of?

• A.Continuous integration
• B.Continuous delivery
• C.A 'pull' approach
• D.A 'push' approach

Which activity of the 'release model development and improvement' process is used to standardize the preparation of release instances?

• A.Product architecture and service relationship analysis
• B.Release execution
• C.Release model review and development
• D.Release management approach review and development