ITIL-4-HVIT 試験問題を無料オンラインアクセス

How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?

• A.By providing a common approach for investigating the causes of incident
• B.By assessing improvement opportunities to reduce technical debt
• C.By providing warranty requirements to the software development team
• D.By managing knowledge about live products and services

What is the BEST way for a software development organization to encourage ethical behaviours?

• A.By running workshops where people discuss scenarios that have ethical significance
• B.By defining policy that requires ethics to be considered by staff
• C.By using agile methods to ensure people focus on the detail of each individual sprint
• D.By using machine learning algorithms to take decisions, instead of relying on people

A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
Which outcome is this MOST likely to achieve?

• A.Increased utilization of every team member
• B.Elimination of all defects
• C.Guaranteed regulatory compliance
• D.Reduced work in progress and improved flow

A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager

• A.2 and 3
• B.1 and 4
• C.1 and 2
• D.3 and 4

The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?

• A.Risk mitigation
• B.Risk appetite
• C.Risk register
• D.Residual risk