ITIL-4-DITS 試験問題を無料オンラインアクセス

A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?

• A.Provide additional funding via the research and development budget
• B.Switch 10 funding teams and value streams
• C.Provide additional funding lo development and operations
• D.Switch to funding programmes and protects

A commercial service provider is using PESTLE analysis to help them develop a new strategy. Their customers work in a regulated environment and expect the IT services to be delivered through multiple channels.
Which factor is the MOST relevant to consider in this situation?

• A.Service provider policies for reusing and removing IT equipment are maintained and audited
• B.Service provider value streams for creating new IT services are too complex and outdated
• C.Service provider staff have many skills and can support a range of different technologies
• D.Government policies for using secure IT systems change regularly and will affect the IT services

An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?

• A.Create one business case for the organizational change, and another for the remaining Initiatives
• B.Create three different business cases providing justification for each Initiative
• C.Create one single business case that provides justification for all three initiatives
• D.Create one business case for the technology upgrade, and another for the remaining Initiatives

An organization is using customer journeys to help it increase market relevance. It monitored the journey taken by one specific user of their product, and made changes to ensure that the user had a great end-to-end experience. It measured average user satisfaction before and after making changes, and found little improvement.
Which aspect of the customer journey does the organization also need to consider?

• A.Personas
• B.Touchpoints
• C.Purpose
• D.Current-state

Which describes an aspect of IT strategy?

• A.A strategic plan to automate internal activities or replace outdated technology
• B.A business strategy that relies on digital technology to achieve its goals and purpose
• C.A strategy to re-launch existing products and services using digital technology
• D.An understanding of how the IT department enables the business to achieve its strategic goals