ITIL-4-CDS 試験問題を無料オンラインアクセス

An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?

• A.Continuous delivery
• B.Continuous deployment
• C.Change enablement
• D.Continuous integration

An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?

• A.Cooperation
• B.Algorithmic task
• C.Heuristic task
• D.Servant leadership

Which is a reason why an organization should create competency profiles for each role?

• A.To plan the professional development of team members
• B.To plan to fill all the mandatory ITIL roles
• C.To ensure that IT specialists have pi-shaped skill profiles
• D.To ensure that technical skills are included in each profile

An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing. Which practice is most likely to provide this information?

• A.Problem management
• B.Release management
• C.Monitoring and event management
• D.Service desk

An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action this team can take to address leadership's concern?

• A.Determine where work is sitting in queues
• B.Introduce additional sources of demand
• C.Automate repeatable work activities
• D.Compare the map to actual activities