ITIL-4-BRM 試験問題を無料オンラインアクセス

Which describes the skill of self-awareness?

• A.The ability to persuade stakeholders at all levels within an organization?
• B.The ability to be introspective and understand one's own behavior
• C.The ability to understand trends in technology and influence long-term planning
• D.The ability to question effectively and demonstrate active listening

Which of the following describes a value stream?

• A.A model that defines the key aspects of a relationship journey for a set of business stakeholders
• B.Asset of organizational resources designed for performing work or accomplishing an objective
• C.A set of steps undertaken to create and deliver products and services
• D.An operating model which defines the main activities required to respond to demand and facilitate value realization

A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?

• A.Provider
• B.Customer
• C.User
• D.Sponsor

Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?

• A.Business relationship principles
• B.Organization's strategy
• C.Service portfolio
• D.Assessment of the organization's culture

Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization's users
2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience

• A.2 and 4
• B.3 and 4
• C.1 and 3
• D.1 and 2