CMS7 試験問題を無料オンラインアクセス

Which of the following sentences BEST describes a Standard Change?

• A.A change to the service provider's established policies and guidelines
• B.A change that is made as the result of an audit
• C.A change that correctly follows the required change process
• D.A pre-authorized change that has an accepted and established procedure

In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

• A.Service Transition
• B.Service Strategy
• C.Service Operation
• D.Service Design

Application Management plays a role in all applications. One of the key decisions to which they contribute is?

• A.Who the vendor of the storage devices will be
• B.Whether to buy an application or build it
• C.Where the vendor of an application is located
• D.Should application development be outsourced

Which of the following are objectives of Supplier Management?
1.Negotiating and agreeing Contracts
2.Updating the Supplier and Contract database
3.Planning for possible closure, renewal or extension of contracts
4.Managing relationships with internal suppliers

• A.1, 2 and 3 only
• B.2, 3 and 4 only
• C.None of the above
• D.1, 3 and 4 only

Which of the following is NOT a Service Desk type recognized in the Service Operation volume of ITIL?

• A.Centralized
• B.Holistic
• C.Local
• D.Virtual