CMS7 試験問題を無料オンラインアクセス

Which of the following questions does the guidance in service strategy help to answer?What services should we offer and to whom? How do we differentiate ourselves from competing alternatives? How do we create value for our customers?

• A.1 only
• B.3 only
• C.All of the above
• D.2 only

Which process will regularly analyze incident data to identify discernable trends?

• A.Event Management
• B.Change Management
• C.Service Level Management
• D.Problem Management

Which of the following availability management activities are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

• A.1 only
• B.Neither of the above
• C.2 only
• D.Both of the above

Identify the input to the Problem Management process

• A.Incident Records
• B.New Known Errors
• C.Request for Change
• D.Problem Resolution

Which process is responsible for low risk, frequently occurring, low cost changes?

• A.Release and Deployment Management
• B.Demand Management
• C.Request Fulfillment
• D.Incident Management