CMS7 試験問題を無料オンラインアクセス

Which of the following BEST describes the goal of Access Management?

• A.To provide a channel for users to request and receive standard services
• B.To prevent Problems and resulting Incidents from happening
• C.Provides the rights for users to be able of services
• D.To detect security events and make sense of them

Which Functions are included in IT Operations Management?

• A.IT Operations Control and Facilities Management
• B.Technical Management and Change Management
• C.Facilities Management and Release Management
• D.Network Management and Application Management

Which of these is the BEST description of a release unit?

• A.The smallest part of a service or IT infrastructure that can be independently changed
• B.The portion of a service or IT infrastructure that is changed by a particular release
• C.A metric for measuring the effectiveness of the Release and Deployment Management process
• D.The portion of a service or IT infrastructure that is normally released together

Which of the following do Service Metrics measure?

• A.Maturity and cost
• B.Infrastructure availability
• C.The end to end service
• D.Processes and functions

Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

• A.The Service Owner
• B.The Process Owner
• C.The IT Director
• D.The Customer