CMS7 試験問題を無料オンラインアクセス

Data used to support the capacity management process should be stored in:

• A.A configuration management system (CMS)
• B.A configuration management database (CMDB)
• C.A capacity management information system (CMIS)
• D.A capacity database (CDB)

Which areas of service management can benefit from automation?
1.Design and modelling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring

• A.1, 2 and 3 only
• B.2, 3 and 4 only
• C.All of the above
• D.1, 3 and 4 only

What are the two major processes in Problem Management?

• A.Reactive and Technical
• B.Technical and Service
• C.Proactive and Reactive
• D.Resource and Proactive

Which of the following is NOT a valid objective of Request Fulfillment?

• A.To source and deliver the components of standard services that have been requested
• B.To update the Service Catalogue with services that may be requested through the Service Desk
• C.To provide a channel for users to request and receive standard services
• D.To provide information to users about what services are available and how to request them

Which of the following is NOT an objective of Problem Management?

• A.Restoring normal service operation as quickly as possible and Minimizing adverse impact on the business
• B.Minimizing the impact of Incidents that cannot be prevented
• C.Eliminating recurring Incidents
• D.Preventing Problems and resulting Incidents from happening